We seek to answer the most commonly asked questions on this page. If you have a question not answered here, please contact us via info@waterstreetmusic.com.
Table of Contents
- How do I get to the Water Street Music Hall?
- Where can I park?
- Do you allow smoking?
- How do I book a gig?
- Is there seating for every show?
- Where can I stay overnight?
- Do you have an ATM?
- Where can I get something to eat?
- Where can I buy tickets?
- I ordered tickets, when and where can I pick them up?
- Do you have a coat check?
- I see two shows listed for the same night, what's up?
- Will you release more tickets for a sold out show?
- My friend got thrown out of the club, why?
- What are your age restrictions? I'm a concerned parent worried about sending my kid to an all ages show. Don't you serve alcohol?
- What type of identification is accepted?
How do I get to the Water Street Music Hall?
From the west: From the NYS Thruway take the I-490 exit 47 to Leroy (RT-19)/Rochester, NY. Merge into I-490 E (go 22 mi). Take the Inner Loop exit 13 to Downtown/Plymouth Ave., Bear left onto the Inner Loop ramp. Take the exit to Downtown/St Paul/Clinton - Before St. Paul St., we are a direct sharp right hand turn from the inner loop. If you miss the turn, take St. Paul St. Turn right on St. Paul to Andrews St. Turn right on Andrews St. and the Water Street Music Hall is second right (after Carthage St.).
From the east: From the NYS Thruway take the I-490. Take the I-490 exit 45 to Rochester, NY. Merge into I-490 W (go 15 mi ). Take the Inner Loop exit 13. Take the exit to Downtown/St Paul/Clinton. - Before St. Paul St., we are a direct sharp right hand turn from the inner loop. If you miss the turn, take St. Paul St. Turn right on St. Paul to Andrews St. Turn right on Andrews St. and the Water Street Music Hall is second right (after Carthage St.).
Where can I park?
Parking is available for a nominal fee around back of our building on Carthage St. Parking on the street is free after 6 pm Mon.-Sat and all day Sunday.
Do you allow smoking?
Smoking is allowed outdoors for persons 21+. NO ONE under 21 may exit and re-enter for any show.
How do I get my band on a bill?
Water Street Music Hall primarily books national artists or local bands that have a following. If you are looking to get started in Rochester, Water Street Music Hall is not the right venue for you. Opening slots are limited (most national acts bring their own support) or reserved for local bands we feel are hard working and have a significant following. However, if you are a local band that has a crowd of 50 or more, The Club at Water St or our new Acoustic Stage may be more appropriate. If this sounds like you, submit your info to waterstreetmusic@aol.com. Please put "Artist Booking" in the subject line. Include the name of the band, a contact name, a link to your website or MySpace and your draw in the area. PLEASE NOTE: Due to the large amount of inquiries we receive, not all submissions will be responded to. Hard copy press kits can be sent c/o Booking: 204 N. Water St. Rochester, NY 14604.
Is there seating for every show?
No, there is not seating for every show. Shows that are seated will say so in the calendar listing, and it can be theatre-style (rows), cabaret-style (tables and chairs) or a combination of both. ALL TICKETS ARE GENERAL ADMISSION. There are no reserved seats so arrive early for the best selection.
Where should I stay overnight?
We recommend the newly renovated Radisson Riverside Hotel, 120 E. Main St, Rochester, NY 14604- a short riverside walk from Water Street. (see map)
Do you have an ATM?
Yes, it is located in the main Music Hall room near the front door.
Where can I get something to eat?
Our neighborhood, the St. Paul Quarter, has several restaurants to choose from for night time eats. We recommend one of these:
- Pane Vino (elegant Italian dining) -175 N. Water St. (585)232-6090
- Tapas 177 (eclectic contemporary, try their Ostrich Mignon!) - 177 St Paul St. (585)262-2090
- Tavern 58 (Full menu) 58 University Ave. (585) 546-5800
- Scotland Yard (wood fired pizza, salads, appetizers, sandwiches) - 187 St. Paul St.
Where can I get tickets?
We do not have a box office at our location. Tickets can be purchased through Frontgate Tickets at 888-512-SHOW or http://waterstreetmusic.frontgatetickets.com. We recommend checking each show for details on ticket information.
I ordered tickets, when and where can I pick them up?
Since we do not have a box office, all "will call" or pre-ordered tickets are available when the doors open for the show, at the front gate.
Do you have a coat check?
Yes, we have a coat check available seasonally for a nominal fee.
I see two shows listed for the same night, what's up?
Water Street Music Hall has two completely separate venues under one roof — The Water Street Music Hall and The Club at Water Street. There are often shows in both rooms at the same time. They are separate so you need a ticket for each show. You can not roam from room to room.
Will you release more tickets for a sold out show?
Sorry, a sold out show means it is sold out.
My friend got thrown out of the club, why?
Well, that does happen and believe us, it is no fun for either party. The State of NY has very strict rules governing the consumption and sales of alcohol. We choose to follow these rules:
Reasons for getting thrown out of Water Street Music Hall or The Club at Water Street:
- Furnishing alcohol to someone underage
- Drinking underage
- Being bothersome to others around you
- Starting a fight
- Stage diving and/or surfing
- Damaging our property
- Using illegal drugs
We understand if you don't like us afterward. Trust us, we don't like being the bad guy but in order to continue providing quality entertainment we must enforce these rules.
I'm a concerned parent worried about sending my kid to a show. Don't you serve alcohol?
Age restrictions are listed with the show information on our schedule. All shows are 16+ w/ID. On occasion we have all ages shows, for those shows anyone under 16 years must be accompanied by an adult. If you plan on attending a show with someone under the age of 16, please call ahead.
Yes, we do serve alcohol to persons 21 and over who have proper identification (see below). Only you can decide whether the Water Street Music Hall or The Club at Water Street is the right environment for your child. We encourage first-timers to attend a concert with their kids to decide for themselves. We find that after that initial visit, most people are comfortable allowing their child to attend shows.
What type of ID is accepted?
We accept identification that provides proof of age from a valid State driver's license, valid State Non-Driver's license, Military ID and passports. NO EXCEPTIONS!